Lowest Price Gurantee*
Guaranteed Lowest Prices
Our prices are the lowest in the industry and our quality is one of the best. Still, if within 10 days of your online purchase at RegencyShop.com, you find the identical product nationally advertised for less by one of our competitors, we will refund to you 100% of the difference!*
Nationally advertised low prices found online must be printed out completely with proof of competitor's name, item make, manufacturer model number and the offer's expiration date clearly visible.
*Refund valid on retail price of item only, not shipping and/or handling charges. Guarantee not valid on competitor close-outs, misprints, special buys, special promotions, liquidations, auction websites, items that include free shipping, or member club pricing. Item must be identical make and model#. Truck ship bill of lading and online confirmation emails are not accepted in place of invoice or packing slip. Customer must purchase from RegencyShop.com and follow the directions above to be considered for a refund. Please allow 6 - 8 weeks for refund processing.
100% Customer Satisfaction Guaranteed
We are confident you will love your new furniture from Regency Shop. However, if for any reason you want to return your items, we offer a 14 day RISK-FREE, 100% Satisfaction Guarantee on your purchase, unless otherwise noted, with a return authorization number. We will happily accept your return, however the product must be returned in its original (new) condition, with original packaging, and the customer is responsible for return shipping charges. The original freight charge is non-refundable and there will be 15% restocking fee for all products. All buyer cancelations are subject to 5% transaction and service adjustment. Our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will still be deducted from your return refund. All local pick up sales are final and return policy will not apply.
If your shipping address is a "beyond point" then a shipping surcharge may apply. Beyond Point surcharge is calculated by the shipping companies. Beyond points are usually defined by difficult access points, narrow roads, gated communities, islands, rural areas or mountains. There is no way for us to ascertain a "beyond point" until we get shipping quotes from our shipper. We will contact you if your shipping address comes up as a "Beyond Point".
PLEASE FULLY INSPECT YOUR SHIPMENT.
Items will typically ship within 2 business days of payment and arriving in 3 to 5 business days your curb. We will send you your tracking number immediately upon shipment. Please remember that the basic shipping for all furniture includes delivery to your curbside, not inside your home. We advise scheduling someone to help you carry your new furniture into your home.
Damage claims must be reported within 24 hours of delivery. A picture of the damaged item is required, no exceptions. Pre-authorized returns only. Item can only be exchanged for the same item, no refunds are issued.
We ship all across the globe.
There is a $199 or more surcharge per item for shipping to Canada, Alaska and Hawaii.
Per-item shipping for most items outside the U.S. is as follows:
By Sea: Shipping $699 : Lead-time: 10-15 days
By Air : Shipping $999 : Lead-time: 2-5days
Please contact us us for details.
Call us for discounts! Local pickups offer discounts of upto $150 per item! We offer the convenience of local pickups to customers in the southern California area. Please contact us us directly to schedule a pick up time and to learn about further discounts.