100% Customer Satisfaction Guaranteed
We are confident you will love your new furniture from Regency Shop. However, if for any reason you want to return your items, we offer a 14 day RISK-FREE, 100% Satisfaction Guarantee on your purchase, unless otherwise noted, with a return authorization number. We will happily accept your return, however the product must be returned in its original (new) condition, with original packaging, and the customer is responsible for return shipping charges. The original freight charge is non-refundable and there will be 15% restocking fee for all products. Our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will still be deducted from your return refund. All local pick up sales are final and return policy will not apply.
If your shipping address is a "beyond point" then a shipping surcharge may apply. Beyond Point surcharge is calculated by the shipping companies. Beyond points are usually defined by difficult access points, narrow roads, gated communities, islands, rural areas or mountains. There is no way for us to ascertain a "beyond point" until we get shipping quotes from our shipper. We will contact you if your shipping address comes up as a "Beyond Point".
PLEASE FULLY INSPECT YOUR SHIPMENT.
SHIPPING:
Items will typically ship within 2 business days of payment and arriving in 3 to 5 business days your curb. We will send you your tracking number immediately upon shipment. Please remember that the basic shipping for all furniture includes delivery to your curbside, not inside your home. We advise scheduling someone to help you carry your new furniture into your home.
DAMAGE RETURNS:
Damage claims must be reported within 24 hours of delivery. A picture of the damaged item is required, no exceptions. Pre-authorized returns only. Item can only be exchanged for the same item, no refunds are issued.
INTERNATIONAL SHIPPING:
We ship all across the globe.
There is a $99 or more surcharge per item for shipping to Canada, Alaska and Hawaii.
Per-item shipping for most items outside the U.S. is as follows:
By Sea: Shipping $699: Lead-time: 10-15 days
By Air: Shipping $999: Lead-time: 2-5days
Please contact us us for details.
LOCAL PICKUPS
Call us for discounts! Local pickups offer discounts of upto $150 per item!
We offer the convenience of local pickups to customers in the southern California area. Please contact us us directly to schedule a pick up time and to learn about further discounts.
Accessories
Petter A (verified owner) –
Our new outdoor fire pit table has transformed our patio into an inviting retreat. It’s sturdy, well-designed, and easy to use. We especially love the sleek look of the Regency Shop model we chose.
Stark (verified owner) –
The outdoor fire pit table has become the focal point of our outdoor entertaining area. Its functionality and style make it a must-have for any backyard gathering. The Regency Shop brand offers top-notch quality and design.
Bruce (verified owner) –
Our new outdoor fire pit table has exceeded our expectations in every way. It’s not only functional but also adds a touch of elegance to our outdoor living space. The Regency Shop brand offers unparalleled quality and style
James Jorden (verified owner) –
We’ve been thoroughly enjoying our outdoor fire pit table from Regency Shop. It’s perfect for entertaining guests or simply unwinding after a long day. The sleek design and sturdy construction make it a worthwhile investment for any outdoor space.