Shipping

We strive to deliver your purchase with excellent service and flexibility, every time.

RegencyShop Delivery Service is more than just the safe transportation of your purchase – it's a commitment to your satisfaction. We offer a comprehensive service designed to handle every detail and give you a seamless experience.

We want to send your order to you as soon as possible on a day that works for you. For your convenience, all items within an order will be shipped together and we will provide an estimated delivery timeline when placing the order. Once this shipment has reached the local terminal closest to your location the carrier will call you directly to plan for delivery to your home or business. Upon delivery, be available to accept the shipment during a scheduled 4 hour window period. If shipped with UPS or a small parcel carrier your delivery will occur as per tracking details rather than scheduled directly with you. Visually inspect the packaging and be sure to note any issues along with your signature on the delivery paperwork. There may be additional costs for adding to your order after it has been prepared for shipment, for evening or weekend delivery, and depending on your area weekend delivery is not always available. If you have selected pick-up for your order, we ask that you to wait for a confirmation call from the warehouse before going to collect your order. While the large majority of our orders arrive within the lead times shown, shipping times are only able to be good faith estimates due to multiple variables during transit. RegencyShop is not liable for any loss, damage, cost or expense related to any delay in shipment or delivery, and we are not able to ship to PO boxes.

Standard Shipping

Standard Shipping includes a delivery to the threshold, described as the "first dry area" such as a garage or lobby/service area of a high-rise building unless shipped with UPS or a small parcel carrier for which a signature will be required upon delivery. Please note that stairs to the front door or first dry area are not included with this delivery service. US and Canadian standard shipments have an estimated 2-4 weeks in transit.

White Glove Shipping

White Glove service includes a delivery appointment, inside placement up to 1 flight of stairs, assembly, and removal of large packaging materials. If you are considering a return please request to keep the packaging. Please note, this service does not include assembly for bookshelves/ shelving units. US and Canadian White Glove shipments have an estimated 2-5 weeks in transit.