FAQs & TOS
What types of credit cards are accepted for use?
You can use many of the major credit cards, including Discover, Visa, MasterCard and American Express.
In addition to credit cards, do you accept other forms of payment?
Yes, we accept checks, money orders and fund transfers by wire. To use these methods, all orders must be paid in full prior to completing the purchase. Once the funds have cleared and are available, the order will finish processing. Credit cards will be charged upon check out in full. Any orders outside of the US must use bank wires. We currently do not accept any credit cards originating internationally.
Will I be charged any sales tax?
Those orders occurring in California are subject to sales tax. You will be made aware of these charges during the check out phase.
How secure is shopping on your site?
We use 256 bit SSL, which is the most commonly used security software. This will protect your sensitive information, including banking and credit information. We only use the best and most efficient methods of security.
Am I able to call my order in using my telephone?
Absolutely! You can give us a call at: 1 866 776 2680
What will you do with any of my personal information?
We do not share your personal information with any other person or company. Your information is used for your shopping experience only. We may ask for information to enhance your experience or to offer you additional information and savings.
How much will shipping cost me?
We charge flat-fee shipping. There are some exceptions to this based on the size of the product. These will be defined to you at the time of checkout. There is an extra charge if you wish to have your furniture delivered inside your home or establishment.
Shipping to Canada is $99 per item for most items. Canadian customers are responsible for custom clearance and duties that may be imposed on the shipped furniture.
All international shipments will have additional charges and will be calculated based on the size and weight of the total order. You will need to contact us in order to receive a quote for delivery. Please contact us for details.
How long will it take to receive my order?
As long as the items you have purchased are available and in stock, you can have them delivered within 3-7 business days. You do have the ability to select a faster method and additional charges may apply. We want to make sure you receive your order in a timely fashion. Make sure you have an up to date catalog in order to have the most recent information regarding availability and shipping times. You can always contact us to see if the items you are interested in are in stock and how long it will take for delivery.
If my order is received and I find that something is damaged, what do I do?
We take great care to make sure your items are shipped safely. Each order is insured just in case damage occurs during the shipping process. Each customer needs to carefully check out their order thoroughly before the delivery person leaves. If you are using a common carrier, you will simply refuse delivery and contact us immediately. You may need to write on the delivery slip that the item was damaged. You will be shipped a replacement product once we have filed all necessary papers and claims.
If you accept a delivery and then find it is damaged, you will have to complete the claim process with the shipper. You will need to take pictures and send them to us within a 24-hour period. You can send them through email. No refunds are issued, exchanges only. A restocking fee of 15% will be charged on any cancelled or returned order. A cancellation fee of 5% will charged on any buyer initiated cancellation. Custom made items/orders are subject to 50% restocking fees, since they are custom made to individual specs.
If I am not home at the time of delivery, what do I do?
Some shipping companies will try to deliver few times. However, fees may apply from the carrier. If there is a long period of time elapsed, you may have to pay a warehouse fee. If you have not made arrangements with the carrier for re-delivery, the shipper may send it back to the manufacturing and there could be additional costs.
How do you ship items Internationally?
We are able to send just about all of our items anywhere in the world. We can send them either air or ocean freight. You will need to contact us in order to receive a rate quote. Make sure you tell us the items you wish to purchase. The complete address as to where the items will be shipped as well as whether it is a business or residence. You will also need to tell us how you want the items shipped, choosing from ocean freight, door to port; ocean freight, door to door; air freight, door to airport; or air freight, door to door.
Once my order is shipped, am I able to track it?
Yes, you can contact us by phone or email and we can track the order for you.
What If I find a better price somewhere else?
If one of our competitors has the exact same item at a lower price, then we will be happy to match the price. You will need to let us know the website and request a matching price. We want to be able to offer you the best prices, quality and outstanding services. If you request a matching price, you will not be able to use any other discounts.
Is there a cancellation policy?
Yes, you have up to 24 hours to cancel your order. You will need to contact us immediately, as items are prepared for shipping or pickup right away. If the items have been shipped or prepared for local pickup prior to the 24 hour period, you may be responsible for shipping cost and/or a restocking fee.